Align the sales promise
Confirm implementation, support, uptime, and security commitments with the teams responsible for delivering them. Negotiated exceptions should be visible internally.
Review the allocation of risk
Consider liability caps, indemnities, IP rights, data responsibilities, and insurance requirements. Evaluate terms in the context of the service and the commercial relationship.
Maintain a workable contract set
Keep order forms, service terms, SLAs, and data agreements consistent. Define precedence and changes clearly so operational teams can identify their actual obligations.
